What type of plastic does AeroFlow use?
The plastic we use is Implex Plus manufactured by Atoglas North America. Implex impact acrylic sheet combines the UV stability and other physical properties of standard acrylic sheet with impact strength that is SIX TIMES greater than standard acrylic. 

Implex sheet is suitable for outdoor and indoor applications where impact strength is critical. IMPLEX Impact Acrylic sheet offers impact resistance along with excellent weatherability, clarity and processing characteristics. IMPLEX sheet combines the well known weatherability of Acrylic with proprietary impact resistant chemistry, producing a tough clear material. These properties along with outstanding thermoforming characteristics provide a superior material for today's more demanding applications.
  
IMPLEX sheet incorporates proprietary technology that results in significantly greater toughness than standard Acrylic sheet. IMPLEX sheet resist hazing, surface dullness and progressive yellowing.

*Information provided from Atoglas North America. Implex Technical Manual and PLA-65 Implex Fabricating Manual. Implex® is a registered trademark of Ato Hass, Co.

Are AeroFlow screens D.O.T. approved?
Yes, our screens are D.O.T approved. We stamp each screen with D.O.T. and all relevant numbers, which is important if you live in a state with vehicle registration inspections.

Why do AeroFlow screens work better than others?
We make screens that offer more protection with less buffeting by utilizing these basic design concepts:

Compound vs. Simple Curves - We use compound curves in our designs to add strength and create a more aerodynamic shape to better control the airflow. For instance, an egg shape is more aerodynamic than a flat or can shape.

Airfoils & Laminar Flow - Our definition of Laminar Flow is different than the technical definition of Laminar Flow. We do this to help the customer understand how and why our windscreens work. 
 
Our definition of Laminar Flow is: Air "sticking" to the frontside and the backside of the windscreen, with slower moving air on one side & faster on the other. When this air connects, it smoothes out the air leaving the top of the screen. This smooth airflow hits the lip at the top of the screen and kicks it 4-6" higher than a screen without this design. This lip and the screen has to be designed perfectly for this to happen. Other screens may have this lip but if it is not engineered to work with the rest of the screen it will not have the same results.

Why a 2-piece fairing design?
Use of this concept allows us to design an air intake between the body (lower half) and windscreen (upper half.) The intake relieves back pressure and allows Laminar Airflow. The body is designed to direct air down and away from the bike. These solutions are called Half Fairings and provide more coverage than a windscreen, but not full fairing / touring comfort, which is why we have designed AeroGards.

What are AeroGards?
AeroGards (also know as Fairing Lowers) are designed to direct air away from the legs and torso that comes around the gas tank. By redirecting that air they also help maintain the integrity of the fairing's envelope of protection, in some cases they nearly double the effectiveness. While designed to work in conjunction with our fairings they should improve the performance of any larger than stock screen.

What is Dual-Lok?
Dual-Lok (TM) is an industrial strength interlocking fastening system made by 3M (TM). Dual-Lok attaches to your bike or headlight with an adhesive backing safe for motorcycle/automotive applications. Each piece has mushroom shaped stems which interlock together to form a strong secure hold.  An audible "snap" is heard once Dual-Lok is engaged, taking the product off is just as easy.  Dual-Lok circles, squares or strips are available from AeroFlow, please call us to place an order.


*Remember - When you apply an adhesive backed fasteners, the bonding surface must be clean, dry and free of contaminates. Rubbing down the fastener after application will improve contact.

Please Note: Dual-Lok is not a warranty item. The mounting surface must be completely clean for Dual-Lok to adhere correctly. If the mounting surface is cleaned properly the Dual-Lok will stick. Dual-Lok should be replaced every 12-18 months, depending upon wear and usage.

Where can I purchase AeroFlow products in the USA?
You can purchase AeroFlow products from any BMW Dealer or direct from us. We accept all major credit cards or checks. Please contact us for more detailed information.

Where can I purchase AeroFlow products outside the USA?
Customers in the Canada area can order direct from BMW Dealers or direct from us. We have a extensive list of AeroFlow Distributors below, please contact the dealer closest to your location.

Exclusive Stocking Distributor for Europe
Toutec Distribution
24 rue Gérard Philipe
33140 Villenave d'Ornon
France
Tel: 0820 88 70 72
Fax: +33 (0) 556 871588
Email: contact@toutec.fr
Web site: www.toutec.fr

DENMARK
KOK MC
Niels Ebbesensvej 10A
DK7500 Holsteboro
Denmark
Tel: 45 97413722
e-mail: info@kok-mc.dk 

How soon will I receive my order?
All in stock items will ship within 24 hours. If a product is backordered you will be notified at time of ordering. Any product backordered and not shipped within 10 working days from date of order will be reconfirmed by AeroFlow prior to shipment.

How do you ship?
Standard shipping method is UPS Ground, unless another service is requested.

What is the order/warranty/return policy?
All components of AeroFlow, Corp. products are warranted for 90 days from date of purchase to be free
of manufacturer’s defects. Seller’s and manufacturers only obligation shall be to replace the product proven to be defective. Neither the seller, nor the manufacturer, shall be held liable for any loss, inconvenience, damage, or injury, either direct or consequential, arising out of the use of, or inability to use the product. Before using, user shall determine the suitability of the product for it’s intended use and assumes all responsibility, risk, and liability, whatsoever in connection herewith.

Note: Customer is responsible for condition of all returned product and freight charges for product return, regardless of reason for it’s return. See “Product Return Policy.”  AEROFLOW, CORP. IS NOT RESPONSIBLE FOR INCORRECT PRODUCT CHOICES OR UNSUITABILITY OF PRODUCT FOR CUSTOMER.

· AeroFlow, Corp. personnel and guidelines attempt to assist the customer based upon general information and acceptance of product by pre-production testers and customer input. Many variables enter into whether a product works or does not work for people, such as: type of helmet used, rider height, weight, build, motorcycle modifications (seats, handlebars, bar backs, mirrors, lights, safety bars, etc.), windscreen height choice, etc.
· AeroFlow, Corp. not responsible for incorrect product choice based upon customer not knowing the correct manufacturer’s model year or designation of his or her bike. The bike’s model year is not necessarily the same as the year in which it was first titled.
· Customer is responsible for the correct choice of product. AeroFlow, Corp. assumes no responsibility for the product’s suitability/unsuitability for the customer.
 

DAMAGE OR LOSS CAUSED BY THE FOLLOWING CONDITIONS VOID AEROFLOW, CORP. PRODUCT WARRANTY:
· Misuse/improper use
· Improper Installation
· Alteration of product (ie. Drilling, Cutting)
· Mounting accessories that interfere with function of screen or add weight or wind resistance
· Radar Detectors
· Garage Door Openers
· GPS, Fast-Trak Transmitters, etc.
· Use of non-AeroFlow supplied mounting hardware
· Over tightening mounting hardware
· Loss of hardware/product due to improper maintenance (loose mounting hardware)
· Dropping
· Scratching
· Cutting while opening box
· Use of chemical threadlocker, i.e. Loctite® on any AeroFlow mounting hardware (Fumes from curing will crystallize/shatter plastic)
· Intentional or accidental use of chemicals on screen
· Ammonia-based cleaners (i.e. Windex®)
· Brake Fluid
· Harsh chemicals or cleaners
· Road Hazards
· Accidents
 

AEROFLOW, CORP. PRODUCT RETURN POLICY
ALL WARRANTY CLAIMS OR RETURNS OF PRODUCT PURCHASED THROUGH A DEALERSHIP MUST BE HANDLED THROUGH THE DEALERSHIP
 

WARRANTY INSPECTION / WARRANTY RETURNS: Return Authorization Number (“RAN”) Required
· All product being returned for warranty inspection (and non-warranty returns) MUST be authorized by AeroFlow, Corp., and have the “RAN” clearly marked on the outside of the shipping package. To obtain “RAN” contact AeroFlow at 888-237-6777 or 714-777-4844 Monday-Friday from 7 AM to 3:30 PM Pacific Time.
· DO NOT RETURN MERCHANDISE TO POST OFFICE BOX. Send returns to address shown on reverse.
· AeroFlow, Corp. must receive returns within 30 days of issuance of “RAN.”
· AeroFlow, Corp. reserves the right to inspect and determine the validity of all warranty claim product.
· AeroFlow, Corp. reserves the right to refuse returned product without a “RAN.” Unauthorized returns will be returned to sender at sender’s expense. We will not accept collect shipments. We cannot be responsible for unauthorized returns, and are not responsible for products lost or damaged by carrier (authorized or unauthorized returns).
· All products returned for warranty inspection and found to be defective will be replaced at no additional charge to customer.
· Customer is responsible for all shipping and handling fees of all products being returned for any reason (warranty, customer returns, exchanges, etc.).
 

RETURNS / EXCHANGES / REFUNDS (Non-Warranty): Return Authorization number (“RAN”) Required
· AeroFlow, Corp. products may, within 30 days of receipt by customer, be returned for credit, exchange or refund within the following parameters. In addition, all items returned to us, other than manufacturing defects, will be accepted at our discretion only if they meet our resalable condition policy.
· AeroFlow, Corp. charges Restock Fees on all returned products. Amount of Restock Fee depends upon condition of product when received at AeroFlow, Corp. and are at the discretion of AeroFlow, Corp.
· Restock fees will be deducted from refund.
· $20 Restock Fee on unused, UNMOUNTED, undamaged products.
· 15% to 25% Restock Fee on used, MOUNTED, undamaged products.
· 30% to 50% Restock Fee will be assessed on Used, Mounted products showing damage at time of inspection at AeroFlow, Corp.
· Unauthorized returns may be refused and returned to sender.
· You must return product within 30 days of receiving a “RAN.”
· All products returned to AeroFlow, Corp. MUST BE CLEAN (no bugs, etc.), PROPERLY WRAPPED and SECURELY BOXED to prevent damage during shipping. Products damaged during shipping will affect your restock fee. We assess Restock Fees based upon condition of product when received at AeroFlow, Corp.
· ALL MOUNTING HARDWARE (brackets, screws, unused adhesives, edgings, etc.) MUST BE RETURNED. You may be charged for missing hardware, whether lost in shipment or just not returned.
· Credit or Refund are for cost of product only and do not include shipping and handling fees.
· Refunds will be issued in the same method of payment as original purchase payment (credit card refunds issued only to same credit card as original payment).
 

VISIBLE IN-TRANSIT DAMAGE / FREIGHT CLAIMS
Upon receipt of an obviously damaged package (crumpled boxes and/or boxes with holes in them), you may:
· REFUSE DELIVERY. Make sure the driver makes note of refusal due to In-Transit Damage. Notify us immediately.  The package will be returned to AeroFlow, Corp.  AeroFlow, Corp. will file Damage Claim with carrier and contact you regarding replacement.
· ACCEPT THE DAMAGED PACKAGE. Make sure the driver makes note of visible damage to package. Notify us immediately.  Immediately inspect parts for damage due to carrier handling. If damage is discovered:
· YOU MUST IMMEDIATELY FILE A DAMAGE CLAIM WITH THE CARRIER. The carrier will instruct you how to process a damage claim, or if the carrier is UPS, go online at www.ups.com to Report a Damaged Package.
· YOU MUST KEEP ORIGINAL BOX AND ALL PACKAGING AS RECEIVED. Without the complete package (shipping box, all interior packaging, as well as merchandise), the carrier cannot verify the damage and will void your claim.
· Do not return package to us. If you accept delivery of a damaged package, you must file any damage claims.

If the damaged package was sent through the U.S. Postal Service, contact your local postmaster for instructions. The original box and all packaging must be retained for USPS inspection. Do not return package to us, but please notify us so we may assist whenever possible.
 

SHORTAGES (MISSING PARTS) / CONCEALED DAMAGE
· All package must be inspected carefully and immediately upon receipt.
· Shortages or concealed damage must be reported to AeroFlow within 5 days of receipt.
· Claims will not be accepted after 5 days of receipt.
· Purchaser will be charged for replacement of missing or damaged parts, including shipping and handling, if claim not filed within 5 days.
· Be sure to thoroughly check box and under all packaging materials before discarding box. Some mounting brackets and hardware are secured under corrugated cardboard that is glued to bottom of box. Mounting instructions and hardware are enclosed in plastic bags.


 

How dark is the smoke screen?
The smoke color is part of the plastic. It is not painted on or a film tint, so you do not have to worry about the smoke color peeling or scratching. The plastic is dark black, not brown or gray. On a scale of 1-10, 10 being opaque, it would rate a 8 1/2".
 

Can I get a discount?
We can not offer any discount on a 1st quality product. We do offer discounts on "Demo" or "Blemished" screens. These screens are structurally sound but have a cosmetic blemish or flaw. We offer these screens at a percentage discount, depending on the screens condition. Please call us for details regarding the availability of these screens.  Visit the Demo Room for current inventory.

Prices do not include California State Tax or Shipping and Handling charges.  Prices subject to change or corrections without notice.  Please call us if you would like a shipping & handling quote.  Most orders are shipped within 24 hours.  Our usual shipping method is UPS Ground, if you need a faster service, please make a note in the Comments section and we will contact you.  All orders subject to AeroFlow Order & Return Policy.